CapGemini news and archive

How do consumers feel about artificial intelligence?

Several fashion retailers have announced artificial intelligence projects recently, including Marks & Spencer, Net-a-Porter, and House of Fraser. The latest -- and perhaps largest -- of AI endeavors in the realm of fashion was launched last week by China’s e-commerce giant Alibaba, which opened an AI concept store in partnership with Guess. But...

Retail

Consumers are “increasingly frustrated” with physical stores

A third of shoppers would rather ‘wash the dishes’ than shop in-store, according to a new report by Capgemini’s Digital Transformation Institute, that surveyed consumers and retail executives from the UK, US, China, Germany, France, Italy, Spain, the Netherlands and Sweden. The report, which spoke to 6,000 consumers and 500 retail executives,...

RetailFeatured

Capgemini names retail trends for 2017

London - What can retailers expect this year? Well, according to consulting, technology and outsourcing agency Capgemini the four key trends will be ‘the rebirth of loyalty’, ‘the Internet of Things’, ‘virtual reality’ and ‘biometric recognition’. Bhavesh Unadkat, management consultant in retail customer engagement design at Capgemini said: “...

Fashion

Online fashion to flourish in 2011

After a year plagued with online successful ventures within the fashion and retail markets, new research has forecast that the online fashion retail industry will flourish throughout 2011. According to a research study conducted by the Interactive Media in Retail Group (IMRG), the online fashion retail sector has exponentially grown by an...